My credit card having been changed, Mozy contacted me to change the card on file, which I did. A few days later I get an "account suspended" message, so I changed it again. Now the home screen is giving me two contradictory messages, as you can see in the enclosed screenshot.
Contacting customer support yields yet more annoyances: opening a support ticket, it is impossible to add file attachments. And it seems impossible to track the ticket by email: the email sent to me is from "MISSING firstname.lastname@example.org", and contains the text:
When replying please ensure that: Your subject line includes the [ref] number, you respond from the same email address to avoid rejection, and only issues related to this case are sent to our Support Team"
Yet the reply-to address is... my own address.